Product Support Engineer
Product Support Engineer
The right person for the job MUST:
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Deliver excellent customer service
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Be a proactive problem solver
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Be organised, methodical, and show a good attention to detail
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Have experience in a similar role
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Have experience with Windows systems
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Have knowledge and appreciation of security
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Have demonstrable networking knowledge
Also nice to have:
Titania has an exciting Product Support Engineer opportunity which involves (but is not limited to):
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Providing a comprehensive technical support service to our clients both pre and post-sale.
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Identifying and solving customer support queries.
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Delivering excellent customer service whilst customers’ technical issues are resolved.
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Writing user documentation and help guides for software.
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Building strong relationships with customers, ensuring they feel valued.
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Conducting training and product demonstrations to customers.
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Ensuring that customer requests are prioritised and dealt with proficiently.
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Listening to and fulfilling the needs of your customers.
As part of our high-performing team, you will be rewarded with a competitive benefit package and a positive work environment. Titania values its talented team and commits to supporting and celebrating their successes. Titania encourages a culture of honesty and integrity and we commit to removing barriers to improving working practices.